Last updated: October 24, 2026
You may request a full refund within 7 days of purchase if you have completed less than 20% of the course and no certificate has been issued.
After 7 days, after 20% or more of the course has been completed, or once a certificate has been issued, online course purchases are not refundable.
Sessions cancelled at least 24 hours before the scheduled start time can be refunded in full or rescheduled at no charge.
Sessions cancelled less than 24 hours before the start time, or missed without notice, are not refundable. We may offer one courtesy reschedule at our discretion.
If we need to cancel or reschedule your session, you may choose a new time or a full refund for that session.
The BAT Complete Package includes the online course and live online mock tests. Within 7 days of purchase, if you have completed less than 20% of the course, no certificate has been issued, and no mock test session has taken place, you may receive a full refund. After that, any remaining unscheduled mock test sessions may be refunded at the stand-alone session price, at our discretion.
Once a certificate has been issued, the course is non-refundable.
Because ebooks are digital downloads delivered immediately, ebook purchases are non-refundable unless the file is defective or you were charged in error.
Refunds for group or employer purchases are handled per seat under the terms above, unless a separate written agreement applies.
Email support@getcertable.com with your name, the email used to enroll, and the course or session. Approved refunds go back to your original payment method through Thinkific, usually within 5–10 business days depending on your bank.
Questions about this policy? Email support@getcertable.com.